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KlarnaUpdated 2 years ago

Klarna Store AU FAQ'S

What is Klarna?

There are two ways to use Klarna. You can take Klarna’s pay in 4 option to any store by downloading and shopping directly through our app, in-store and online. Or, simply go to the retailers we're currently partnered with and pay with Klarna at checkout.

How does Klarna work?

To pay with Klarna:

  • Add your items to the cart.

  • Select Klarna  as the payment option at the checkout.

  • Sign up or use your existing Klarna account.

  • Once approved, Loaded Lifting will dispatch your order.

Is there any interest on the amount paid?

No, there is no interest payable by you.

Is there an order limit?

There is no predefined spending limit when using Klarna. Instead, a new automated approval decision about how much you can spend with us is made each time you pay with Klarna. Eligibility is based on factors such as your payment history with Klarna, outstanding balance, the total amount in your shopping cart, and our ability to identify you.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at https://www.klarna.com/international/about-us/

How often is repayment?

Klarna offers your order to be paid in 4 instalments which repayment occuring automatically every 2 weeks after that.

How do I sign up for Klarna?

Select Afterpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Klarna?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

You can book in your return here: https://loadedlifting.com.au/pages/returns

Does  Klarna charge interest?

There are no interest charges with Pay later in 4 instalments, and no fees when you follow your automatic payment schedule. If you are delayed in making a payment, Klarna may charge you a late fee as disclosed in the Schedule of Fees. Any missed instalments, including any added late fees, will be rolled over to the next scheduled Due Date.

Can I place an Klarna order with you over the phone?

Klarna is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.

Where can I find out more about Klarna?

If you would like to know more about Afterpay, visit the Afterpay website https://www.klarna.com/au/ for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.klarna.com/au/privacy/

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