Gear (small goods)Updated 8 months ago

Free Shipping

• Free eParcel Parcel Post shipping for orders over $100
• Free eParcel Express shipping for orders over $200
• Free international shipping for orders over $250

Dispatch Cut off times

• Orders ship Monday-Friday, excluding WA public holidays
• Tracking details provided via email (allow up to 24 hours for tracking activation)

Domestic Shipping Options

1. Australia Post - eParcel Parcel Post
   • Estimated delivery times:
     • WA: 2 business days
     • NSW, VIC, QLD, ACT, SA, TAS, NT: 3-6 business days
   • Australia Post Tracking Link provided
     
     
2. Australia Post - eParcel Express Post
   • Estimated delivery time:
     • WA: 1 business day
     • NSW, VIC, QLD, ACT, SA, TAS, NT:: 2 business days
   • Australia Post Tracking Link provided

International Shipping Options

1. DHL Express
   • Allow up to 1-2 full business day for order processing (orders placed on Friday ship on Monday)
   • Comprehensive door-to-door tracking service
   • Estimated delivery time:
     • New Zealand: 3 business days
     • Asia and Oceania: 3 business days
     • USA and Canada: 4 business days
     • Europe: 4 business days
       
       
2. Australia Post International Shipping Express
   • Estimated delivery time:
     • New Zealand: 3 business days
     • Asia and Oceania: 3 business days
     • USA and Canada: 4 business days
     • Europe: 4 business days

Duties and Taxes

• International customers may be charged import duties or local sales taxes upon entry to their country
• Loaded Lifting does not cover these costs; contact your local customs office for more information

Order Splitting

• Contact us directly to split orders with pre-order or made-to-order products and in-stock items
• Additional split delivery fee may apply; our customer service team will provide details
• Service is available for international customers as well

General Information

• Service or delivery delays may occasionally occur, especially during peak sale periods.  
• Return shipping costs are the customer's responsibility for exchanges or store credit requests
• Shipping costs are non-refundable for store credit returns
• Orders cannot be cancelled once shipped
• Modifications to pre-orders (e.g., size changes) can be accommodated upon request
• Orders returned to us due to multiple failed deliveries may incur additional fees
• If your order is not received within 14 business days, contact us for an inquiry; if deemed lost,