FAQ: Backorders and Estimated Time of Arrival (ETA)Updated 10 months ago

Q: What does it mean to place a backorder?

A: Placing a backorder implies purchasing an item that is not currently in stock but is expected to be available soon. When you put an item on backorder, we reserve that product for you and ensure it's dispatched to your address as soon as we receive it.

Q: How reliable is the ETA provided for backordered items?

A: Here at Loaded Lifting, we strive to give you the most accurate ETA for your backordered products when you make your purchase. However, due to the occasional disruptions in the supply chain, the actual delivery time may vary from the initial estimate. We thank you for your understanding and patience in these scenarios.

Q: Will I receive updates about the status of my backorder?

A: Certainly! Our commitment is to keep you fully informed about the status of your order. If there are substantial changes to the delivery schedule, you will be promptly notified with the updated details.

Q: What should I do if I have queries or concerns regarding my backordered item?

A: We prioritize your satisfaction. If you have any inquiries or concerns about your backordered item, please feel free to reach out to our Customer Experience Team. They stand ready to assist you at all times.

For any additional questions, our friendly Help Centre team is always on hand to help.