Exchanges, Refunds and ReturnsUpdated 5 months ago

CLICK HERE TO ACCESS RETURNS PORTAL

Exchanges and Returns (within Australia)

We offer complimentary exchanges on all eligible domestic orders above $30.
"End of Line" and Clearance items are not eligible due to their final sale price and stock availability.

Items Eligible for Free Returns:

• Size exchanges
• Returning for store credit
• Items must be unworn and returned in their original packaging, including tags and bags.
• Items free of all stains, scents, animal hair, and chalk. Goods must not be washed or dried as some materials will shrink or be damaged as a result. A7 shirts are susceptible to slight shrinkage post-wash due to their silicone and lycra blend.
  
  We cannot accommodate exchanges, returns or refunds for items that do not adhere to these standards.

Items not Eligible for Free Returns:

• Gift cards and items purchased using promotional codes
• Consumable products
• Clearance and end-of-line items

Wrong Item Received

If you've received an item different from what you ordered, please contact us right away. Our customer service team is committed to correcting your order promptly. We will send you a return label at no cost, which you can print out and attach to your return package.

Defective products

If your order includes a product that is defective, damaged, or incorrect, we ask that you take a photo of the item and have your order number ready. Please send these details to us for assessment. We will then determine the appropriate next steps to resolve the issue for you.

Sending your item back to us

When sending items back to us, it must be accompanied inside the box or bubble mailer satchel provided. This will ensure it arrives safely, in the condition sent to you, and avoid any in-transit damage.The safe return of goods is the responsibility of the customer, and as such we strongly suggest using registered post. We cannot be held liable for goods lost in transit if incorrectly packaged or due to goods being lost in transit.

Exchanges and Returns (outside of Australia)

We accept international return requests if you need a different size or item. For such returns, please be advised that all shipping costs must be covered by you. Contact us with your order number to receive detailed instructions on how to proceed.

Processing Time

Please allow for sufficient time for warehouse receipt and processing. Ordinarily, this will take up to 3 business days. During peak sale periods please allow up to a week. Once your return has been processed, our customer service team will provide you with updated tracking information.

Instant Exchanges

For time-sensitive exchanges, we have invested in an instant exchange system. When processing an exchange via the exchange portal, simply select instant exchange and provide your credit card details. The cost of your exchanged goods is placed as a pre-authorisation on your credit card, it is not charged. Once we receive your returned item in the post, and it is inspected for eligibility, the pre-authorisation is released. It is normal once a pre-authorisation is released not to see any transaction details, as no transaction has occurred.

Gym Equipment Returns

If you've purchased gym equipment and you wish to change it, you may return it to our warehouse in Malaga. Please note that you will need to cover the return shipping costs.

The equipment must be returned unused and in its original packaging. We will not accept returns if the item is not in the condition you received it in.

After we receive the returned item, we will issue a store credit or dispatch a replacement product. The shipping costs for the store credit or replacement will also be at your expense due to the bulky nature of the item and its associated freight cost.

Refund Policy

At Loaded Lifting, we stand by the quality of our Powerlifting gear. However, if you're not completely satisfied with your purchase, we're here to help. Please reach out to us within 21 days from when you receive your order if there's an issue.

Please be aware that a full refund is not available if your issue is due to incorrect sizing and if we don't have the right size for an exchange. Also, there are no refunds or exchanges on End of Line Products or Clearance Products, which are final sale items.

At Loaded Lifting, we assess returns for unused and undamaged items on a case-by-case basis. If your product meets these conditions, you may be eligible to request store credit. This approach helps us manage repeat returns responsibly, as we bear the return costs.

Should your product have a defect, please inform us without delay to arrange a replacement, which will be provided at no additional charge to you.

Keep in mind that our refund policy does not cover buyer's remorse. This means no refunds if you find a cheaper alternative elsewhere, decide you don't like your purchase, or have no use for it after buying. Our policy complies with the Competition and Consumer Act 2010, which also covers made-to-order items. Made-to-order products are bespoke, tailored to your style and precise requirements, making cancellations unfeasible.

For more information on how to process a return, please click here.

Warranties

For detailed information on product warranties, please visit our warranties page. We provide comprehensive coverage information tailored to our diverse product selection.